Does Twitter need a strategy refresh?

Mar 26, 2015 Christine Comey Lewis

Last week, Gary Vaynerchuk, an entrepreneur and early Twitter investor, spoke at the Guardian Changing Media Summit in London and boldly stated that, “Twitter will die if it doesn’t fix its ‘noise’ problem.”

This noise is the stream of unsolicited information that is flooding users’ feeds with sponsored tweets from users that they do not already follow. So how can Twitter fix its noise problem and prevent itself from joining the ranks of social media “has beens” like Friendster and Myspace?

1. Dismiss irrelevant content: Allow users to identify suggested content that they are uninterested in. The current “dismiss” feature just removes that particular tweet from the user’s timeline, however, there should be an option to never see any recommended content from a particular Twitter feed in the future unless you decide to follow that user.

2. Tighter monitoring: No one appreciates troll accounts following them, favoriting content, or direct messaging them. Even worse, there are troll accounts set up to mimic companies’ pages, with a letter or two off in the spelling so that some users may not even realize at first glance that it is not the real company. Twitter should purge spam accounts more frequently and more thoroughly in order to maintain credibility.

3. Add new features: Keep the site fresh by frequently adding new features, and phase out those features that don’t take off or deter users. This is tricky because while you cannot please everyone, you can work to make the most active users happy. One way would be to invite users into the innovation process. The company could create a poll for users to regularly weigh in on the features that would be most useful to them, perhaps on a quarterly basis. The key will be to communicate what the results were and to make a splash when the new features chosen by users are up-and-running. This will in turn create buzz and make users feel like they are part of a greater Twitter community.

Ultimately, I think that Twitter is here to stay. There is already a strong user base of 288 million users including media outlets, businesses and even celebrities, on top of the “average Joe” users like me who have come to rely on the valuable content that we find on there each day. The key is to engage with users and not be afraid to change up the strategy often in order to keep the site relevant.

Topics: InkHouse, Twitter, Social Media
Christine Comey Lewis

has more than 10 years of experience in managing and executing a broad range of PR and social media strategies and communications programs, with an emphasis on real estate, retail and corporate clients.

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