Rapid response 101: Speak up or shut up?

📰 There’s been no shortage of world news for two straight years. 

💬  When these events happen, a lot of companies debate whether or not they should speak up or shut up. 

🌟 Here are our three golden rules when it comes to rapid response media opportunities: 

🚨 Don’t ambulance chase. It’s never okay to exploit a tragedy. And we don’t recommend trying to capitalize on another company’s bad news. It could be you at the center of controversy one day, right? Instead of pointing blame, find ways to educate your audience. 

🦸 Be a hero, not the villain. Most of our clients, particularly those who work in security, have refrained from commenting on the situation unfolding in Ukraine. Instead, they’re helping with threat research behind the scenes or offering services at discounted rates for affected customers.

⚖️ Balance speed with authenticity. Timing + expertise = the winning rapid response formula. 

PR only works if you have a point of view. And not every CEO or founder is willing to jump into the fray of topics related to politics and policy. That said, contributing to the national discussion about topics core to your business is an authentic way to participate in a non-controversial way. Just remember to stick to the facts and make sure your reaction isn’t based on emotion. Before you insert your perspective, ask yourself these questions: 

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