External and internal communications are complicated these days. Before you enter into a controversial public conversation or reschedule your company news, here’s what you should consider:
Not every CEO or founder is Elon Musk willing to jump into the fray of topics related to politics and policy. That said, contributing to the national discussion about topics core to your business is an authentic way to participate in a non-controversial way.
Are you reacting or responding? This is one of those times to write the response, sit with it, and see how you feel a day later. What is your appetite for arguing with contrarian voices on social media? Does that serve your organization’s purpose, or your purpose, or neither?
Weigh your desire to respond with your values. Would issuing a statement align? If yes, does the content of your statement map to them? Values become real when they are lived.
Regardless of the type of information you disseminate: make sure you have the facts. Who are you retweeting? Where does your data come from? Where does your credibility come from? The bar is, and will be, higher now. ICYMI: Businesses are the new battleground states.
Without a plan, there’s only so much PR can do. It’s better to plan for the worst and hope for the best than to be caught in the worst and not know what to do. Train your spokespeople, prepare for every worst-case crisis scenario and write holding statements short enough to post on social media. And don’t forget: a good reputation that’s been intentionally built over time can help an organization weather the toughest crisis.
We recommend that you still pitch relevant stories to journalists even if it’s noisy, but media relations—or earned media—can’t be the only tool in your toolbox. Leverage owned channels like company blogs and social media, along with contributed content to speak directly to your audiences.
Be visionary about what the world will look like in 2022 and beyond. What are the trends we should be watching? How has the pandemic positioned some sectors to succeed?
Since the early days working around her kitchen table, Beth has grown Inkhouse into one of the top independent PR agencies in the country. She’s been named a Top Woman in PR by PR News, a Top 25 Innovator by PRovoke, and an Ernst & Young Entrepreneur of the Year finalist. Beth designed Inkhouse’s signature Storytelling Workshop to mirror the literary hero’s journey and to unearth the emotional connections that bind an audience to a brand or idea. She also uses narratives to build Inkhouse’s culture, most recently through two books of employee essays, “Hindsight 2020” and “Aren’t We Lucky?”